Genesys Cloud Workforce Management Practice Test

The correct answer indicates that the maximum number of activity codes that can be added to a business unit in Genesys Cloud is 250. This limit is established to ensure effective management and organization of activities within the workforce management framework.

Activity codes are used to classify various types of work or events within a business unit, allowing for more granular reporting and analysis of performance metrics. Having a cap of 250 ensures that users can create a comprehensive set of codes without overwhelming complexity, striking a balance between flexibility and manageability.

This maximum threshold is designed to accommodate a wide range of operational scenarios while preventing the system from becoming cluttered with excessive codes, which could make tracking and reporting cumbersome. It is essential to utilize these codes effectively to capture the business unit's activity without exceeding the allotted number.